How to Reach Customer Service
We normally ship all packages via UPS or Federal Express 2nd Day Delivery. For Overnight Delivery, please click on the Overnight request selection as you complete the order process (additional $10.00 charge). Also, please feel free to call Customer Service at 1-800-814-7937 between 9:00am-5:00pm Monday - Friday (Eastern Time). (See "Shipping and Delivery" below for details.) NOTE: All orders will be shipped after credit approval and order processing. This process may take 1 to 2 business days, at which time the order will be shipped via 2nd Day Delivery or Overnight (if requested). All Lucido Fine Jewelry packages are shipped in gift boxes ready to give as gifts.
You can reach our Customer Service Department in the following ways:
Please provide us with your Customer ID and the Order ID in question in your correspondence or have it available when you call us.
We appreciate your business and welcome your feedback
Thank you,
Lucido Fine Jewelry Administration
APPRAISALS, CERTIFICATE OF AUTHENTICITY AND WATCH WARRANTIES A Certificate of Authenticity is included with every gemstone, diamond or pearl jewelry piece we ship. This certificate states: Lucido Fine Jewelry and its manufacturers certify that the diamonds(s), gemstone(s), or pearl(s) are genuine. Lucido Fine Jewelry does not sell simulated or lab created gemstones, diamonds or pearls. All gold and platinum jewelry pieces are stamped 14K, 18K or PLAT (PL or 950) for Platinum. Further, with every gemstone, diamond or pearl jewelry item, $1,000.00 or over, Lucido Fine Jewelry includes an appraisal. This process can take an extra two days before the item is shipped. Lucido Fine Jewelry is a certified watch dealer/distributor for all watch brands carried and accordingly all watches come with full manufacturer warranties. Should you have additional questions and would like to speak with a jeweler, call us between 9:00am-5:00pm Monday - Friday (Eastern Time) at (800) 814-7937.
SHIPPING AND DELIVERY
We normally ship all packages via UPS or Federal Express. FREE Delivery for purchases over $500. For Overnight Delivery, please click on the Overnight request selection as you complete the order process (additional $10.00 Charge). Also, please feel free to call Customer Service at 1-800-814-7937 between 9:00am-5:00pm Monday - Friday Eastern. All orders will be shipped after credit approval and order processing. This process may take 1 to 2 business days at which time the order will be shipped via 2nd Day Delivery or Overnight (if requested). If an item qualifies for a free appraisal (Diamond, Gemstone or Pearl items over $1,000) it may require an additional day to ship. As soon as the order is shipped, an email is sent to you with the ship date, tracking number and direct link to rapidly track your shipment. All items offered for sale on this website should be available for shipping. However, if an item is out of stock or backordered, we will notify you by phone or email. Our international customers are always notified of any additional shipping charges from the US to their international location before we process the order. Further, please note the international customer or recipient is responsible for any taxes and/or duties at the time of delivery. ALL SHIPMENTS REQUIRE A SIGNATURE UPON RECEIPT. If you are unable to sign for a shipment and the item is returned to us, you will be responsible for the return shipping charges.
ORDER CANCELLATION
Lucido Fine Jewelry generally ships all items within 1-2 business days so if you wish to cancel an order please call Customer Service at (800) 814-7937 as soon as possible. Please Note: If an order has already been processed or shipped we are unable to stop the order. You will be responsible for returning the item to us.
RETURNS
Lucido Fine Jewelry offers a 100%, satisfaction guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price. We cannot accept returns after the 30-day period. You are responsible for return shipping costs. If you order an item as a gift, please open the package and inspect the contents within the 30-day period. Any special shipping and handling charges (such as Overnight, Saturday or International Shipping) are non-refundable. Worn, broken, damaged or altered items cannot be returned. If your item arrives defective, Lucido Fine Jewelry will refund your return shipping and handling charges and send you a replacement item immediately if that is your wish, or issue you a full credit. If a package/item arrives and is incorrect or damaged please save the original carton and packaging materials and call Customer Service. All returned jewelry is processed through our Quality Assurance Department to verify that items have not been worn, broken, damaged or altered. Credit is issued within approximately fifteen business days. Items that are special ordered in altered sizes (special length bracelets, non-standard ring sizes, etc.) are generally non-returnable.
NOTE: On many of our more expensive items, we affix a security tag that must be cut off in order for the item to be worn appropriately after customer inspection to determine that they are satisfied with the style and quality of the item . ONCE THE SECURITY TAG IS REMOVED, THE ITEM CANNOT BE RETURNED.
Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. ACCORDINGLY, WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. FURTHER, THE RETURN SHIPPING LABEL MUST BE VISIBLE ON THE OUTSIDE OF THE BOX OR, FOR SECURITY REASONS; YOUR RETURN MAY BE REFUSED. For your protection against loss during shipping, please make sure to insure your return package (with the US Postal Service, FedEx, UPS, etc.) for the full value of the product.
EXCHANGES
Item(s) that are returned for exchange will be shipped via UPS, Federal Express 2nd or Overnight upon request. Please note: There will be a shipping charge for re-shipping exchanged item(s). This charge is dependent upon the amount of the item and the UPS, Federal Express 2nd day or Overnight charge as requested.
PRICES/INFORMATION
We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause.
POLICY
Please note that Lucido Fine Jewelry, lucidojewelry.com Web site design, graphics, text, software and the sequencing and arrangement there of are property of Lucido Fine Jewelry, lucidojewelry.com ALL RIGHTS RESERVED. You hereby have our permission to electronically copy and print in hard copy certain portions of this web site, if and only if, you are placing an order with Lucido Fine Jewelry, lucidojewelry.com or using our Web site as a shopping resource. Any use of the materials on this Web site, including reproduction for purposes other than those mentioned above, modification, distribution or republication without the prior written permission of Lucido Fine Jewelry, lucidojewelry.com is strictly prohibited.
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